10.Mar

Hospitality culture

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The importance of a hospitality culture, and the impact for employees, companies and the region. Together, we could make a great difference in the service sector and being positive ambassadors for the Stavanger -region.

The target group for this event is everyone who works with customers.

Research indicates that hospitality in the service sector has specific characteristics, such as employees 'enjoyment of meaningful work, multicultural affiliation and diversity, and employees' abilities and personality. Guests and customers expect care and experience this as the utmost hospitality and service culture they want more of.

Please join us to meet Kirsti Lærdal (PhD UIS) talking about a doctoral study: The Co-construction of Hospitality Culture and Gunhild Vevik (Region Stavanger), xxxxxx (Radisson Blu), Kristin Gustavsen (Stavanger sentrum) and Wenche Hansen (Guidecompaniet). Together they represent the entire service sector in our region, and they will share their best advice and inspiration.

For further questions please contact,  Inger Tone Ødegård.

This event is free of charge. Registration: E-mail, name and company.

If you have no company connection please enroll as individual or student.

All attendees will receive a separate email with all the practical details ahead of the event.

 

 

Program

18.30 Registration and coffee.

18.45 Welcome by Stavanger Chamber International, by Inger Tone Ødegård.

18.55 The Co-construction of Hospitality Culture, by Kirsti Lærdal, PhD, Researcher at UIS Hotel management.

19.20 Welcome to shopping in the city centre, by Kristin Gustavsen, CEO, Stavanger sentrum.

19.35 Bleisure, you should want to stay a day extra, by Gunhild Vedvik, (title) Region Stavanger.

19.50 Break and networking.

20.05 How the tourist should feel the hospitality, by Wenche Hansen, General Manager, Guidecompaniet.

20.20 The devils are in the details, by Jens Brandin, General Manager, Radisson Blu Atlantic Hote, Stavanger.

20.35 Open discussion with all.

21.00 Closing.

Speakers

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